Samsung earbuds do not recognize my touch

There are a few reasons why your earbuds may not recognize your touch when you're performing touchpad commands. For example, the touchpads may have been accidentally locked or you may not be wearing the earbuds correctly. To fix this, you can unlock the touchpads in the Galaxy Wearable app, review how to properly wear your earbuds, and check for software updates.

Galaxy Buds won't stay connected to phone

If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, or Galaxy Buds Pro disconnect from your phone often, it may be due to a poor Bluetooth connection or because you are wearing the earbuds incorrectly. You should check that the earbuds are properly inserted into your ears, that your Bluetooth connection is secure, and that your earbuds' software i

Samsung Health Monitor app keeps closing

There are a few reasons why the Samsung Health Monitor app might shut down while you’re recording your ECG. This can occur if the app can’t detect your wrist, if the app’s software needs to be updated, or if your watch and phone are not connected via Bluetooth and the Galaxy Wearable app. You should make sure you're following these instructions for

Air Command is not working on Samsung Galaxy phone or tablet

There are several possible reasons why the Air command shortcut menu may not display on your Galaxy phone or tablet. It can be the result of a physical issue, like damage to your S Pen, or an issue with your device's software. You can reboot the phone or tablet, perform a software update, or boot into Safe mode to solve the problem.

No, low, or poor audio quality on Samsung earbuds

If your Galaxy Buds, Galaxy Buds+, Galaxy Buds Live, Galaxy Buds Pro, or Gear IconX earbuds have no or low volume and poor sound quality on one or both buds, there may be a couple reasons why. You might be wearing the earbuds incorrectly, or the buds could have accumulated dust or debris. Additionally, the audio quality could be affected by outdate

Cards disappear from Samsung Pay

For security reasons, Samsung Pay may remove cards from your account. Read below to learn why cards may have been removed and how to fix the problem.

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