Inaccurate or no ECG results in Samsung Health Monitor
If you can’t record your ECG when using the Samsung Health Monitor app, can’t see your ECG results, or are receiving poor or inconclusive results, there are a few things you can check. These include checking the Bluetooth connection between your Galaxy watch and phone, making sure you’re wearing your watch correctly, and cleaning your hands and arms before recording.
The information gathered from this device, Samsung Health, or related software is not intended to diagnose, cure, mitigate, treat or prevent disease or other conditions. The ECG app is not intended for users under 22 years old or with known arrhythmias, other than atrial fibrillation, and is not intended to replace traditional methods of diagnosis or treatment. Users should not interpret or take clinical action based on the device output without consultation of a qualified healthcare professional.
I cannot record my ECG
During the recording process, check for the following:
- Your fingertip is fully covering the top button.
- You do not move your arms or talk.
- You do not press the top button, only cover it with your finger.
- Your finger is resting lightly on the top button for the 30 seconds it takes to complete the recording.
I don’t see my ECG results in the Samsung Health Monitor app
Make sure to pair your watch and phone via Bluetooth, and use the Galaxy Wearable app on the phone. If you still don’t see your results, try to sync the data by tapping Sync in the upper right corner of the Samsung
Health Monitor app.
Your watch needs to have a solid internet or data connection as well.
I am repeatedly getting a Poor recording result
A poor recording result means that the Samsung Health Monitor app was not able to analyze your data. You may receive a poor recording if you moved your body during a recording or if your watch did not have enough skin contact with your wrist or finger. There are a few things you can try in order to receive a proper recording.
- Clean your hand, wrist, and the back of the watch.
- Moisturize your hand and wrist with lotion.
- If your skin is cold, remove the watch and gently rub your wrist to warm up your skin. Then, put the watch back on and try recording again.
- Make sure the watch is snug on your wrist and then rest your forearms comfortably on a table or flat surface when taking the ECG.
- For better skin contact, try wearing the watch slightly away from your wrist bone and toward your elbow.
Certain physiological conditions can prevent some people from having a strong signal. This can deter the Samsung Health Monitor app from detecting and analyzing their readings.
I am repeatedly getting an Inconclusive result
An inconclusive result may be from a potentially high or low heart rate. A high heart rate can be normal, such as during exercise or emotional stress. It can also be a response to dehydration, fever, infection, or other conditions including atrial fibrillation or other arrhythmia. Stay still for 5–10 minutes and try taking the ECG again.
An inconclusive result could also be because the heart rate is more than 120 BPM and the rhythm shows signs of Atrial Fibrillation. If you get an inconclusive result repeatedly, contact your doctor.
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