Cannot update Samsung soundbar firmware

Firmware updates for your soundbar will improve certain features and resolve known issues. If your soundbar is connected to the internet, that way is usually easiest, but many soundbars don't have that function. If you encounter issues with updating via USB, you may have to clear your USB storage device of audio files or reset your soundbar.

Do not turn off the soundbar during the update.

Copy down all the settings you want to keep.

Firmware updates will delete all personal settings on the soundbar and will remove the subwoofer connection. Make note of your settings so you can reset them later.
Clear audio files from your USB device.

If your USB storage device contains audio files, it may impact the update. Clear your storage device of all audio files before using it for the update.
Power cycle the soundbar, and then perform the firmware update.

Power off the soundbar, and then disconnect all of its cables, including the ones connected to the TV. Reconnect the cables, and then turn the soundbar back on. Then, try to perform the firmware update.
If the update still fails, try using a different USB device.

Your USB storage device may not be compatible with the soundbar. If the update does not install, try using a different device.
Request service.

If the firmware still will not update, visit our Support Center to request service.

No sound from the home theater system

If you are not hearing any sound from your Home Theater System, it can ruin movie night. Depending on which speakers you are not hearing sound from, there may be an issue, or the fact that you aren't hearing sound may be due to the settings you're using. There may also be a loose connection to correct.

Home theater system shuts down automatically or displays "Protection"

Your home theater system has built in overheating protection. If it gets too hot, it will shut itself down to prevent itself from melting. If it is turning off without shutting itself down first, there could be an issue with the power supply from the wall outlet.

Samsung TV or projector has low audio when watching movies

A common complaint when watching movies is that the sound is too low or the dialog is too hard to hear. This is because movies are recorded at a lower volume than normal TV. These tips can help make it easier to hear everything that is going on on your TV, projector, or Odyssey Ark gaming screen.

Play button does not work to start a Blu-ray disc

The Blu-ray standard is an upgrade from DVD in a lot of ways, allowing the main menu to be much more interactive than a DVD disc. As part of this change in the standard, many Blu-ray discs block the Play button from being used on the main menu. Instead, use the navigation arrows and press Enter to get the movie started.

Blu-ray player shows black bars across the top and bottom of the screen

Black bars on the screen means the aspect ratio of your TV is different from the aspect ratio of what you're watching, or basically, the video you're watching is wider than your TV. In order to show the entire video without cutting the left and right edges off, black bars are used at the top and bottom to fill in the extra space on your TV. If you

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