TV with abnormal colors and ghosting image

TU7000 TV has abnormal colors, ghosting, or blurry picture

If you notice that your TV has abnormal colors, has a double image (ghosting), or the image looks blurry, just know that we are aware of the issue and you can fix it right now. You just need to update your firmware. There are two ways to do this: download the firmware from our website and update with USB, or update it directly from your TV.

There is a problem with the picture on my TV or projector

If you’re experiencing picture issues with your TV, Odyssey Ark gaming screen, or projector such as freezing, a flickering or cloudy screen, or distorted colors, you can solve them using a few different methods. Running a picture test, doing an HDMI test, and updating the firmware can help you determine how to fix the problems.

Update the software on your Samsung smart TV or Monitor

Update automatically If the device is connected to the internet, you can have software updates installed automatically while you're watching TV. Once the update is complete, it will be applied the next time the device is turned on. Also, when you agree to Smart Hub Terms and Conditions in the initial setup, Auto Update is set to On automatically. T

Update the firmware for audio drop issues on NU6 models

New firmware has been released to fix issues with static audio or audio drop outs on the NU6 series model TVs. This firmware also corrects issues with VUDU UHD playback errors and video freezing errors. Let us walk you through installing the firmware so these issues can be resolved.

Intermittent sound drops when connected via HDMI-ARC

You may notice that the sound drops intermittently or stops working when your soundbar is connected to your TV via HDMI-ARC. If this is happening, you can fix the issue with a firmware update.

Update the firmware on your Samsung soundbar

Update the Soundbar firmware via SmartThings Note: Use this method if you are unable to update via USB. Make sure your soundbar is connected to the Wi-Fi network using SmartThings. Unplug the soundbar, the subwoofer, and the rear speakers for 30 seconds, and then plug them back in. Open the SmartThings app on your phone and select the soundbar to a

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