Samsung AirDresser displays an error message
To keep your AirDresser running in good condition, pay attention to any notification or error messages it displays. These messages let you know what's going on with your AirDresser and inform you of any action you need to take.
If any messages occur that are not in this list, or the steps listed do not resolve the message, visit our Support Center to request service.
Fill Water
The first time you use your AirDresser, it will use more water than the Refill Tank can hold, so this message will appear on the first cycle you run. This is normal.
The Refill Tank needs more water. (Make sure to always use filtered water.) Fill it up to the MAX line, reinsert it, and then touch Start to continue the cycle.
This message can also appear if the Refill Tank is not properly inserted.
Empty Water
The drain tank is full. Empty the drain tank, reinsert it, and then touch Start to continue the cycle.
This message can also appear if the drain tank is not properly inserted.
Door Open
The door is open. Close it, and then touch Start to continue the cycle.
Abnormality Detected
Something is inside the AirDresser that shouldn't be. Open the door and make sure there are no children or pets inside the AirDresser. Then close the door and touch Start to continue the cycle.
Wi-Fi Not Connected
See our troubleshooting for Cannot connect to SmartThings.
For any of the following codes, or for any codes not listed, visit our Support Center to request service.
tC5
Resistance of the Compressor thermistor is too low or high.
tC7
Resistance of the Eva In thermistor is too low or high.
tC8
Resistance of the Eva Out thermistor is too low or high.
tCC
Resistance of the Steam kit thermistor is too low or high.
tCd
Resistance of the Duct Rear Air thermistor is too low or high.
tCF
Resistance of the Duct Front Air thermistor is too low or high.
dC
Open the door and operate AirDresser.
1C1
The level sensor in the steam chamber is malfunctioning.
4C3
Water supply from the steam chamber is malfunctioning.
HC3
The steam heater is malfunctioning.
HC6
The temperature of the steam heater is too high.
5C
The drain pump is not working.
The drain chamber fully-filled sensor is not working.
5C2
Check the water supply chamber.
5C3
Check the drain chamber.
5C4
Check both the water supply/drain chamber.
bC2
A button is held for over 30 seconds.
HC
The temperature of the compressor is too high.
7C1
The upper damper is malfunctioning.
7C2
The lower damper is malfunctioning.
FC4
The lower fan motor is malfunctioning.
3CF (3CF1, 3CF2, 3CF4, 3CF5, 3CF6, 3CF7)
The upper BLDC fan motor terminal is not properly connected.
The upper BLDC fan motor is constrained or defective.
The main PBA is defective.
9C1,9C2
The power status is defective.
Error occurs when too low or too high voltage is supplied.
A plug-type outlet is used.
The main PBA is defective.
3CA, 3CA1, 3CA2, 3CA3, 3CA4
The compressor motor is defective. The compressor motor is not properly connected. The main PBA is defective.
AC
There is a communication error.
AC6
A signal between the main PBA and inverter PBA is not detected.
The wiring between the main PBA and inverter PBA is wrong.
Contact Samsung Support
