Samsung ice maker makes too much ice

Samsung's ice makers are designed to stop when they're full. There are two methods for this: either an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker won't stop making ice, it means ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position.

BESPOKE 4-Door Flex (Dual ice maker)

The two ice maker buckets rest on top of an ice maker shelf that is designed to go immediately under the ice maker on the highest rail. If the ice maker shelf is placed in a lower position, ice will overflow from the bucket since it requires more ice to reach high enough for the ice level arm to come in contact with the ice.

This image shows the shelf in the incorrect position (too low, below the rail):

Ice maker tray installed incorrectly

This image shows the correct position of the shelf, properly positioned on the rail:

Ice Maker shelf installed correctly

If your ice buckets and ice shelf are inserted correctly but the issue continues, call us at 1-800-SAMSUNG.

Top mount refrigerator

The ice bucket in a top mount refrigerator is designed to be positioned in a specific way. The front and left sides are important to stay in their proper position, as shown in the following image. If the bucket is installed backwards or sideways, the ice will not pile properly to reach the sensor arm and will overflow.

Top mount fridge ice bucket position

If your ice bucket is inserted correctly but the issue continues, call us at 1-800-SAMSUNG.

Refrigerator or freezer doors will not close

If the refrigerator or freezer doors will not close, it will impact cooling performance and eventually create frost. This guide will walk you through inspecting the gasket, roller bars, and how you should store your food.

Condensation, moisture, or mold between the refrigerator doors

When condensation, moisture, or mold forms between the refrigerator doors or on top of the freezer door, this is caused by high humidity, energy saving by the refrigerator, or incorrect usage.

Remove or install the fridge door and connect the wiring harness

If your Samsung refrigerator cannot pass through the entrance of your home or the entrance to its place in your kitchen due to its size, you can use the instructions in our guide to remove and reinstall the doors.

Test or reset your Samsung ice maker

Resetting your ice maker isn't something you'll typically need to do very often. In fact, the only time you should ever reset your ice maker is when you're not getting any ice, and even then, it's the last resort, after other troubleshooting steps which are more likely to resolve your issue. But if you want to check if your ice maker is working, it

Reset Ice Maker: Bottom freezer

Resetting your ice maker isn't something you'll typically need to do very often. In fact, the only time you should ever reset the ice maker in your bottom freezer is when you're not getting any ice, and even then, it's the last resort, after other troubleshooting steps which are more likely to resolve your issue. But if you want to check if your ic

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