There is a problem with the picture on my TV or projector

If you’re experiencing picture issues with your Samsung TV, Odyssey Ark gaming screen, or projector, including freezing, a flickering or cloudy screen, or distorted colors, you can solve them using a few different methods. Running a Picture Test, performing an HDMI test, and updating the firmware can help you determine how to fix the problems.

If your TV or Odyssey Ark gaming screen is turned on and is producing sound but has a black screen, the issue could be with your external device and not your TV. For instance, if your screen uses a One Connect Box, which allows you to connect multiple external devices, there are some troubleshooting steps you can take to solve the issue. If it isn'

Some TVs come with polarizing film on the screen that is part of the actual TV. Other TVs and smart monitors come with a scratch-resistant protective film to keep the TV from getting scratched during shipping. The key is to know which is which. Protective film should be removed after unpacking the TV, the polarizing film should not.

Apple TV offers a ton of entertainment opportunities on your Samsung TV, Odyssey Ark smart monitor, or projector. If you are having any problems with the Apple TV app, check if your screen needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support.

The TV, smart monitor, or projector may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the screen to display each of these error messages are available in this guide.