No sound from rear speakers or subwoofer on the HW-Q90R

If you turn off a TV that has a Samsung soundbar connected to it, the wireless rear speakers and subwoofer may go to sleep after about 15 minutes. Currently, there is an issue where they do not wake up correctly when you turn the TV back on, so you will get audio from the soundbar but not from the wireless rear speakers or subwoofer. This can be fixed with a firmware update.

iPhone 11 and 12 disconnect from Samsung soundbar

If your Samsung soundbar’s firmware is outdated, an iPhone 11 or 12 may disconnect from the soundbar after 30 seconds. Luckily, you can fix this issue by updating the soundbar's firmware. You can also update the firmware for a Samsung Hi-Fi wireless speaker if you are experiencing the same issue.

Connect the subwoofer to your Samsung soundbar

Automatic connection Connect the power cords for the soundbar and the subwoofer to the back of each, and then plug both into a wall outlet. Turn the Soundbar on, and the subwoofer should begin to connect automatically. When the subwoofer is completely connected, the blue LED LINK Indicator on the subwoofer stops blinking and glows continuously. If

Update the firmware on your Samsung soundbar

Update the Soundbar firmware via SmartThings Note: Use this method if you are unable to update via USB. Make sure your soundbar is connected to the Wi-Fi network using SmartThings. Unplug the soundbar, the subwoofer, and the rear speakers for 30 seconds, and then plug them back in. Open the SmartThings app on your phone and select the soundbar to a

Samsung Freestyle turns off automatically

If your Samsung Freestyle automatically turns off after about 15 minutes, it may be due to a software issue. A software update will soon be available to fix this issue. Until then, there is a simple solution to keep this from happening.

The best TV and home theater setup for movie lovers

Adjust the Picture Mode based on your environment Even if you aren’t at the movie theater, you can still get a riveting movie experience by adjusting the settings and Picture Modes on your Samsung TV. To access these on your TV, navigate to and open Settings using your remote. Select Picture, and then select Picture Mode. From here, you can pick th

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Contact