Poor video and sound quality when connected by HDMI

When your TV has no picture, no sound, intermittent sound drop, or intermittent picture noise, and you're watching something from a device connected by an HDMI cable, the issue is possibly the cable itself. For your convenience, Samsung Smart TVs (2019 and later) as well as the Odyssey Ark, have a setting you can use to adjust how the TV interprets the HDMI signal and improve compatibility with the cable.

Navigate to Menu > Settings (All Settings) > Support > Device Care > Self Diagnosis > Signal Information > Signal History > HDMI Delay Level, and select from one of the options:

Basic: This is the default setting for normal operation.
Slow 1: This adds a slight delay before determining that the HDMI cable is not sending a signal.
Slow 2: This adds a significant delay.

Setting this option to Slow 1 or Slow 2 will improve signal quality from a poor HDMI cable, however, a side effect is that this delay will also occur when changing the source.

Intelligent Mode features on your Samsung TV

Intelligent Mode features on your Samsung TV When a Samsung TV or monitor is in Intelligent Mode, it can analyze its surroundings, what you’re watching, and your usage patterns to provide the best possible viewing experience. Whether you have cartoons playing in the background or you’re watching an action movie where you want to hear every detail,

Watch TV and mirror your phone with Multi View

Watch TV and mirror your phone with Multi View The Multi View feature allows you to display two things at once on your TV, Smart Monitor, or Gaming Monitor. You can view media from different sources, such as an app, Blu-ray player, or game console, on the main left screen while also mirroring your phone to the smaller screen. Multi View provides en

Reset your Samsung TV

Factory reset the TV Want a complete do-over? You can restore all TV settings (excluding the network settings) to their factory defaults. Open Settings, and then select General & Privacy. Select Reset, enter your PIN (0000 is the default), and then select Reset. To complete the reset, select OK. Your TV will restart automatically. If these steps do

Samsung TV or the TV speakers make an abnormal noise

The only noise you should hear from your TV or Odyssey Ark gaming screen is the sound of whatever you're watching. If you hear a cracking or popping noise, it could be due to temperature changes. A buzzing, crackling, or humming noise could be caused by electrical feedback. Arranging the cables and making sure the TV has good ventilation will keep

How to reset your Samsung TV

How to reset your Samsung TV When you are having a problem with your TV, smart monitor, or gaming monitor, you may want to just do a factory reset and start over. The good news is that even though this is possible, it may not be necessary. Your TV also has several self diagnosis tools built-in that can help you solve any problems you are experienci

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support