Samsung Pay is crashing or not responding

You can easily fix the Samsung Pay app if it freezes, crashes, or does not respond. Most of the time, you just need to restart your phone to get the app working again.

Restart your phone.

Restart your phone, and then open Samsung Pay. Restarting the phone can correct memory issues that are preventing the app from functioning properly.
Remove and re-add a card.

If a specific payment card is causing issues, try removing the card from Samsung Pay. Tap Menu, and then tap Cards. Select the card you want to remove, and then tap More Options. Tap Delete card, and then tap DELETE to confirm. From there, verify your identity using your PIN, fingerprint, or irises.

If desired, you can re-add the card later on.
Reset Samsung Pay.

Resetting Samsung Pay can solve issues in the app. However, please be aware that all of your payment cards will be removed.

Open Samsung Pay on your phone. Tap Menu, and then tap Settings. Swipe to and tap Reset app. Select the reason(s) you want to reset Samsung Pay, and then tap RESET. Next, enter your PIN or biometrics to confirm.
Contact Samsung Pay support.

If you continue to experience problems in the app, you can contact Samsung Pay to help with the issue.

First, open Samsung Pay on your phone. Tap Menu, and then tap Help. To send an email inquiry, tap Contact us.

You can also call +1 844-SAM-PAYS (726-7297).

The new features on your Samsung Galaxy XCover6 Pro

Design The Galaxy XCover6 Pro maintains a thin and light feel alongside military-standard durability. This phone’s rugged design meets the demands of frontline workers and includes the following features: Water resistant and dust-proof: With a rating of IP68, the Galaxy XCover6 Pro can survive a total of 30 minutes under water at 1.5 meters. Anti-s

Program the keys on your Galaxy XCover6 Pro

Program the XCover key and Top key The XCover key is the large button on the side of your Galaxy XCover6 Pro. It can be set to perform different functions, such as initiating push-to-talk communications between your colleagues or turning on your flashlight. You can easily customize this key to meet your needs. Navigate to and open Settings, and the

S Pen is not recognized by Galaxy phone or tablet

If your S Pen is connected but isn't recognized by your device, several potential external factors might be causing the issue. Some things that can prevent your screen from recognizing your S Pen are third-party cases or covers, issues with app compatibility, outdated software, and where you are interacting on the phone's screen.

Connect S Pen error displays on Galaxy phone or tablet

If you receive an error that says you need to connect your S Pen to your phone or tablet, it could be because the pen needs to charge or because it's too far away from your device. Another possibility is that there is magnetic interference with the S Pen.

S Pen is not charging on my Galaxy phone or tablet

When your S Pen battery becomes low, simply attaching it back into the device for a couple of minutes will charge it fully. However, if the S Pen does not charge, you can try these simple fixes.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support