Music files stored on Gear IconX will not synchronize
If you transferred music files to your Gear IconX earbuds without using the Gear IconX Manager or Galaxy Wearable app, you will need to synchronize them so all the same music files will be stored on both earbuds.
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Connect the Gear IconX to the computer.
Place the earbuds into their corresponding slots inside the charging case, and then close it. Connect the charging case and your computer using a USB cable.
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Launch Gear IconX Manager.
Note: Make sure the Gear IconX Manager software is installed first.
Gear IconX Manager will connect with the Gear IconX automatically. If it doesn't, select the Start menu, enter Gear IconX Manager to search for the software, and then select it from the search results.
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Sync earbuds.
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On Mac: In the top left corner of the screen, click Gear IconX Manager from the menu bar, and then select Sync earbuds.
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On a PC: In the top right corner of the program window, click More, and then select Sync earbuds.
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Contact Samsung Support
