Reinitialize the SmartThings Tracker
If the SmartThings Tracker is reinitialized, it will be reset. To do so, you must delete the tracker from the SmartThings app. When it's deleted, it will initialize itself so it can reconnect to SmartThings. At which time, you'll be able to connect and register the tracker with any Samsung account.
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Before you delete the tracker from the SmartThings app, ensure it's not in motion.
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When the tracker is deleted, any associated Automations or Scenes will also be deleted.
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The tracker's LTE service won't be affected during this time. If needed, contact 1-800-SAMSUNG (726-7864) for more details regarding your service plan. Please provide the tracker's IMEI or serial number.
To delete the tracker from SmartThings:
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From your phone, navigate to and touch the SmartThings app.
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Touch the Menu icon from the left side, and then select the tracker's location from the touch the Location drop-down menu.
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Touch the Menu icon again, and then touch Devices.
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Touch More Options (3 vertical dots) icon in the upper right corner, and then touch Edit.
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Touch the Remove icon (minus sign) next to the tracker, and then touch DELETE to confirm the removal.
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Once the tracker is deleted, it will be initialized. The LED will flash blue during this time.
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When the LED blinks red, green and blue, the tracker is ready to connect with SmartThings. If the LED isn't blink red, green and blue, restart the tracker.
If you're not ready to connect the tracker with SmartThings again, press and hold the Power button for three seconds to power it off. The LED will blink three times before powering off.
Contact Samsung Support
