SmartThings Tracker status is disconnected

If the Tracker's status is "Disconnected" in the SmartThings app, the Tracker is either damaged, powered off, has poor communication, or cannot obtain a signal (GPS, CPS, or WPS).

Contact your wireless service provider for network convergence details.

Make sure the Tracker is not powered off or damaged, and is in a location where the network coverage is available before continuing with the steps below.

Restart the Tracker.

Press and hold the Power button for three seconds. The LED will blink three times before it powers off. Leave the Tracker off for 30 seconds. Then, press and hold the Power button until the LED turns blue.
Check for software updates.

Check for software updates to the SmartThings app and your phone. Make sure your phone is connected to a Wi-Fi network before installing updates. After you've installed the available updates, restart your phone.

Your service plan for the Tracker will not be affected.

Remove and reconnect the tracker with SmartThings.

From your phone, navigate to and open the SmartThings app. Tap Menu (the three horizontal lines), and then tap All devices. Tap More options (the three vertical dots), and then tap Delete. Tap the red minus sign next to your desired Tracker. Tap Delete to confirm the removal.

Once the Tracker is deleted, it will be initialized. The LED will flash blue during this time. When the LED blinks red, green and blue, the tracker is ready to connect with SmartThings. If the LED isn't blinking red, green and blue, then restart the Tracker.

If the issue persists, contact 1-800-SAMSUNG to verify that your service plan is still active. Please provide the Tracker's serial number and IMEI number.

Reinitialize the SmartThings Tracker

If the SmartThings Tracker is reinitialized, it will be reset. To do so, you must delete the tracker from the SmartThings app. When it's deleted, it will initialize itself so it can reconnect to SmartThings. At which time, you'll be able to connect and register the tracker with any Samsung account.

SmartThings Tracker On-Demand Tracking Icon is Gray

The Tracker's location can be detected from any distance with the SmartThings app, as long as it's within the range of a cellular network. Service may be limited and location tracking may be inaccurate if the Tracker is used indoors or in a moving car, or when the GPS signal is poor.

Monitor your life with the SmartThings Tracker

Check the Tracker's status How can I check if the Tracker is powered on and working? To check if the Tracker is working properly, press the Power button once. The LED colors will change depending on the status. Blue: The Tracker is on and functioning. If the Tracker blinks blue continuously, then it’s in pairing mode. Red: The Tracker’s battery is

SmartThings Does Not Connect or Discover the Tracker

The SmartThings Tracker supports easy setup with the SmartThings app. Depending on the status of your network connection, the tracker may fail to connect with or be discovered by the SmartThings app.

SmartThings Tracker Charging or Power Issues

The SmartThings Tracker can generally last about a week on a single charge depending on the strength of GPS and cellular coverage. However, if the tracker isn't charging or power on/off properly, the problem could be the charger and USB cable, or the way you're pressing the power button on the tracker.

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