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SmartThings Tracker On-Demand Tracking Icon is Gray

The Tracker's location can be detected from any distance with the SmartThings app, as long as it's within the range of a cellular network. Service may be limited and location tracking may be inaccurate if the Tracker is used indoors or in a moving car, or when the GPS signal is poor.

If the tracker is powered off or there's a software update, location tracking will be unavailable.

From your phone, navigate to and touch the SmartThings app. Touch the Menu icon from the left side, and then select the tracker's location from the touch the Location drop-down menu. The tracker's card will display its status and a time stamp may appear based on the last location report.

To determine the tracker's On-demand status, touch the tracker's name on the device card, and then view the On-demand tracking (Live Tracking or SmartThings Tracker Location) icons in the lower right corner.

  • If the SmartThings Tracker Location icon is spinning, the location is being tracked.

  • If the SmartThings Tracker Location icon is gray, Live Tracking is enabled. The tracker's location will continuously update for 10 minutes. 

  • If the Live Tracking or SmartThings Tracker Location icons are gray, the tracker is powered off.

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Check the Tracker's status How can I check if the Tracker is powered on and working? To check if the Tracker is working properly, press the Power button once. The LED colors will change depending on the status. Blue: The Tracker is on and functioning. If the Tracker blinks blue continuously, then it’s in pairing mode. Red: The Tracker’s battery is
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If the Tracker's status is "Disconnected" in the SmartThings app, the Tracker is either damaged, powered off, has poor communication, or cannot obtain a signal (GPS, CPS, or WPS).
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If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.
 Sign in or Log out of SmartThings
Sign in or Log out of SmartThings
The SmartThings app uses your Samsung account credentials. To create an account, you simply need to sign in with your Samsung account. To log out, you will need to remove the account from the app.
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