SmartThings Tracker On-Demand Tracking Icon is Gray

Since the SmartThings Tracker uses GPS and LTE technology, it can be tracked anywhere when it's within range of a cellular connection. In the SmartThings app, a circle will appear around the estimated area when the tracker's location is being reported. However, there may be slight variations to estimate the tracker's location, but the circle in the

If the Tracker's status is "Disconnected" in the SmartThings app, the Tracker is either damaged, powered off, has poor communication, or cannot obtain a signal (GPS, CPS, or WPS).

Check the Tracker's status How can I check if the Tracker is powered on and working? To check if the Tracker is working properly, press the Power button once. The LED colors will change depending on the status. Blue: The Tracker is on and functioning. If the Tracker blinks blue continuously, then it’s in pairing mode. Red: The Tracker’s battery is

Variations in location tracking The accuracy of the SmartThings Tracker might fluctuate slightly based on the mobile network quality. Despite these potential variations, the tracker maintains an impressive 90% accuracy rate in estimated locations. This high level of precision allows you to have peace of mind regarding the whereabouts of your loved

If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.