SmartThings Does Not Connect or Discover the Tracker

If the Tracker's status is "Disconnected" in the SmartThings app, the Tracker is either damaged, powered off, has poor communication, or cannot obtain a signal (GPS, CPS, or WPS).

The SmartThings Tracker uses GPS and LTE technology; both need a wireless service plan to work with your phone. When you buy a tracker, the first year is free! If there's an issue with your network connection when connecting the tracker to SmartThings, registration time may take longer or fail to download the wireless service.

The SmartThings Tracker can generally last about a week on a single charge depending on the strength of GPS and cellular coverage. However, if the tracker isn't charging or power on/off properly, the problem could be the charger and USB cable, or the way you're pressing the power button on the tracker.

Check the Tracker's status How can I check if the Tracker is powered on and working? To check if the Tracker is working properly, press the Power button once. The LED colors will change depending on the status. Blue: The Tracker is on and functioning. If the Tracker blinks blue continuously, then it’s in pairing mode. Red: The Tracker’s battery is

Diagnostics for your Galaxy phone or tablet Samsung Members can diagnose a variety of issues that you may encounter with your phone. If it's not already installed, download Samsung Members from the Galaxy Store or Play Store. Once Members is installed on your phone, you can access the diagnostics by opening the app, and then tapping Diagnostics on