SmartThings Tracker Charging or Power Issues

Check the Tracker's status How can I check if the Tracker is powered on and working? To check if the Tracker is working properly, press the Power button once. The LED colors will change depending on the status. Blue: The Tracker is on and functioning. If the Tracker blinks blue continuously, then it’s in pairing mode. Red: The Tracker’s battery is

If the Tracker's status is "Disconnected" in the SmartThings app, the Tracker is either damaged, powered off, has poor communication, or cannot obtain a signal (GPS, CPS, or WPS).

If the SmartThings Tracker is reinitialized, it will be reset. To do so, you must delete the tracker from the SmartThings app. When it's deleted, it will initialize itself so it can reconnect to SmartThings. At which time, you'll be able to connect and register the tracker with any Samsung account. 

The SmartThings Tracker supports easy setup with the SmartThings app. Depending on the status of your network connection, the tracker may fail to connect with or be discovered by the SmartThings app.

Compatible hubs In order for the tracker to work, it needs to be connected to a SmartThings hub. Here are the compatible hubs: SmartThings V2 hubs SmartThings V3 hubs SmartThings Wi-Fi hubs The ADT smart security panel Connect Home hubs Add your Tracker To keep track of people or items, your SmartThings Tracker uses advanced technology. But don't w