HMD Odyssey USB or HDMI Cable Does't Fit the Computer Ports

The HMD Odyssey controllers will automatically power off when the headset is removed from your head or the Bluetooth connection ends. When the controllers are turned on, they automatically reconnect to the previous computer. However, you can unpair the controllers from your computer if needed. Keep reading to learn more.

The HMD Odyssey is compatible on computers running Windows 10 Fall Creators Update or later, with Windows Mixed Reality or Windows Mixed Reality Ultra. You can download and run the Windows Mixed Reality PC Check to determine whether your computer is compatible. Learn about computer hardware requirements for running Windows Mixed Reality or Windows

Connect to a computer Note: The Gear 360 is not compatible with USB Type-C ports on computers. If needed, use an Apple Multiport Adapter with the Gear 360's USB Type-A to Type-C cable when connecting to a Mac. You can only sync with a PC that originally incorporates a USB port Type-A port. You can connect your Gear 360 to a PC using the USB cable t

USB tethering lets you share the internet connection between your computer and your phone. In order for this feature to work, you'll need hotspot service and the feature needs to be turned on.

Physical damage is not covered under warranty. Physical damage includes but is not limited to: liquid spills, cracks, and scratches to the screen, bezel, and accessories. If your PC has physical damage, we will be happy to repair or fix it, but the repair will be handled as an out of warranty repair and you will be charged for parts and labor. We r