Issues with HMD Odyssey Controllers

Your HMD Odyssey's controller uses LED constellation rings and vibrations to communicate with games and the headset. If you are experiencing issues with the HMD Odyssey's controllers, follow the steps below to solve the problem.

STEP 1
STEP 2

Restart the HMD Odyssey Controllers

Verify that the controller is turned on, fully charged, and connected to the computer via Bluetooth.
Make sure the batteries do not need replacing.
Verify the controller icon appears on the left side of the Mixed Reality Portal app screen.
Verify the computer and controllers are within the maximum Bluetooth range.

Turn both controllers off.

Press and hold the Windows button on each of the controllers for 4 seconds to turn them off.
Turn the controllers back on.

Press and hold the Windows button on each of the controllers for 2 seconds.
Navigate to Devices settings on the computer.

On the computer, select Start, select Settings, select Devices.
Verify that the controllers are paired with the computer.

Select Bluetooth & other devices, and then verify that both of the controllers are Paired.

The controllers show as Connected when they're powered on.

Did this resolve your concern?

YES, THANK YOU NO, I NEED MORE HELP

HMD Odyssey Navigation

Whether you're using your head or body movements or the controller, navigating virtual worlds with the HMD Odyssey headset is intuitive and natural. Learn how to navigate using your HMD Odyssey headset.

Unpair the HMD Odyssey Controllers from the Computer

The HMD Odyssey controllers will automatically power off when the headset is removed from your head or the Bluetooth connection ends. When the controllers are turned on, they automatically reconnect to the previous computer. However, you can unpair the controllers from your computer if needed. Keep reading to learn more.

HMD Odyssey Controller Won't Power On

If the HMD Odyssey's controller is not powering on, you may need to replace the batteries. Keep reading to learn how to insert new batteries and get your HMD Odyssey working again.

Sounds, vibrations, and notifications on your Galaxy phone or tablet

Sounds, vibrations, and notifications on your Galaxy phone or tablet When you receive a text message, email, phone call, or system alert on your Galaxy phone or tablet, there's a variety of ways you can be notified. You can customize these notification options if you’d like your device to play a sound, vibrate, or alert you through a Bluetooth audi

What do the lights mean on the Galaxy Ring case?

What do the lights mean on the Galaxy Ring case? When the Galaxy Ring is placed in its charging case, indicator lights will display on the case. These lights will differ depending on the ring’s current status to let you know if it’s fully charged or in Bluetooth pairing mode. You can review our guide to learn about the lights’ meanings. What do the

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support