Connection issues with Samsung earbuds

If your phone cannot connect to your Galaxy Bud series earbuds (like the Galaxy Buds2 Pro) or Gear IconX earbuds, getting them to connect again will only take a couple of steps. Performing a restart on the earbuds, resetting the Bluetooth connection, or updating the Galaxy Wearable app will normally fix the issue.

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Get your Samsung earbuds ready to connect

As a charging precaution, do not charge the earbuds using a power source like a computer. Doing so can cause the earbuds to charge slower. If your earbuds are connected but you are experiencing audio dropouts or other quality issues, check out our guide.

Make sure there's no interference.

Move the earbuds and connected device away from Wi-Fi routers or running microwaves. Make sure there's an uninterrupted path for the signal between earbuds and the connected device.
Restart the earbuds.

Put the buds back in the case and close the lid. Wait for the light on the case to go out, about 7 seconds, and then try to connect the earbuds again.
Charge the earbuds for at least 30 minutes.
Place the earbuds into the charging case and close the lid. Make sure the charging contacts are clean and free of debris.

Connect the USB cable to the USB charging port on the back of the charging case.

Connect the other end of the USB cable to a Samsung-approved charger adapter (sold separately), and plug it directly into a power outlet. The charging indicator will light up when the case gets power.

You can visit our website to find a replacement USB cable and charging adapter for your earbuds.

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