Samsung Level Active headphones will not power on or charge

The Samsung Level headphones can be paired to your device using Bluetooth. This includes Bluetooth devices such as phones, tablets, smart watches, TVs, and PCs. If your headphones aren't pairing, you can try bringing the devices closer together and setting the headphones to pairing mode.

Keeping the firmware updated on your Samsung Level headphones will ensure they work properly whenever you need to use them. You can update your Level U, Level U Pro, or Level Active headphones using the Samsung Level app.

Your U Flex headphones will not turn on if the battery is completely drained. You must fully charge the battery before turning on and trying to use your headphones. If your headphones still will not turn on, you can try inspecting it for damage and then charging it with the travel charger that came with the device.

There are several possible factors why sound is not playing from your headphones. It could be as simple as the volume is too low, or your headphones may be damaged. Use our guide to help pinpoint the issue and get back into your groove once more.

Poor audio quality on your smart watch could be due to Bluetooth interference, or the headphones might need cleaning. Restarting both devices should fix the problem. However, you will need to make sure your watch and the headphones are fully charged.