Samsung Level Active headphones will not power on or charge

If your Samsung Level Active headphones won’t turn on or charge, there are some things you can check. First, make sure the headphones and charger are undamaged and free of any dust or dirt. Then, try connecting the headphones to the charger and waiting until they are fully charged.

Inspect the headphones and charger.
Check if the Power button on the headphones is loose or damaged.

Verify that the device, charger, and USB cable have no physical or liquid damage and that they are free of dust and foreign materials.

Check the USB connections for corrosion and bent pins. The USB cable should be secured firmly in the charging port with very little mobility.

Connecting the charger improperly may cause damage to the headphones or cause charging issues.

Using a power source other than the charger, such as a computer, may result in slower charging speeds due to a lower electric current.

Charge the headphones.

Open the charger port cover on the headphones and connect the factory travel charger that came with it. If possible, test your headphones with another Samsung charger to see if it charges.

The indicator light will be red when charging and blue when fully charged. It may take a few minutes for the indicator light to glow if the battery is completely depleted.
Turn on the headphones.

Press and hold the Power button for one second. The indicator light will flash blue.

To turn off the headphones, press and hold the Power button for approximately 4 seconds. The indicator light will flash red.
Request service.

If the problem persists, service is required. Please contact the Support Center to set up service.

Samsung Level headphones will not connect

The Samsung Level headphones can be paired to your device using Bluetooth. This includes Bluetooth devices such as phones, tablets, smart watches, TVs, and PCs. If your headphones aren't pairing, you can try bringing the devices closer together and setting the headphones to pairing mode.

Update your Samsung Level headphones

Keeping the firmware updated on your Samsung Level headphones will ensure they work properly whenever you need to use them. You can update your Level U, Level U Pro, or Level Active headphones using the Samsung Level app.

Cannot charge or turn on Samsung U Flex headphones

Your U Flex headphones will not turn on if the battery is completely drained. You must fully charge the battery before turning on and trying to use your headphones. If your headphones still will not turn on, you can try inspecting it for damage and then charging it with the travel charger that came with the device.

Poor audio quality from Samsung smart watch to Bluetooth headset

Poor audio quality on your smart watch could be due to Bluetooth interference, or the headphones might need cleaning. Restarting both devices should fix the problem. However, you will need to make sure your watch and the headphones are fully charged.

No sound from wired headphone on Galaxy phone or tablet

There are several possible factors why sound is not playing from your headphones. It could be as simple as the volume is too low, or your headphones may be damaged. Use our guide to help pinpoint the issue and get back into your groove once more.

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