Samsung Level headphones will not connect

The Samsung Level headphones can be paired to your device using Bluetooth. This includes Bluetooth devices such as phones, tablets, smart watches, TVs, and PCs. If your headphones aren't pairing, you can try bringing the devices closer together and setting the headphones to pairing mode.

Make sure the devices are near each other.

To avoid problems when connecting your headphones to another device, place the devices close to each other. Ensure the headphones and your other device are within the Bluetooth connection range of 30 feet. The distance may vary depending on your environment.
Set the headphones to pairing mode.

Depending on your headphones, press or slide the Multifunction or Talk button for approximately three seconds. The headphones will then enter Bluetooth pairing mode.

The Bluetooth device may require a PIN. The PIN for the headphones is a four-digit number in parentheses by the headphone's name on the Bluetooth settings screen.

Connect the headphones.

On your phone, navigate to and turn on Bluetooth. Select the name of your headphones from the list of available devices. If the headphones do not connect, restart your device and then try again.
Try pairing another Bluetooth device.

Try pairing the headphones to another Bluetooth device. If the headphones pair, then there is a problem with the original Bluetooth device you were using. You will need to contact that device's manufacturer for additional information.
Request service.

If the problem persists, service is required. Please contact the Support Center to set up service.

Pair Bluetooth with your Samsung devices

Connect a Bluetooth device to a phone or tablet through Settings The most common way to connect Bluetooth devices to your phone or tablet is through the Settings menu, whether it’s a pair of wireless headphones or a portable speaker. Just make sure Bluetooth is enabled, and then pairing a device will be easy as pie. To turn on Bluetooth, navigate t

Update your Samsung Level headphones

Keeping the firmware updated on your Samsung Level headphones will ensure they work properly whenever you need to use them. You can update your Level U, Level U Pro, or Level Active headphones using the Samsung Level app.

Samsung Level Active headphones will not power on or charge

If your Samsung Level Active headphones won’t turn on or charge, there are some things you can check. First, make sure the headphones and charger are undamaged and free of any dust or dirt. Then, try connecting the headphones to the charger and waiting until they are fully charged.

Control Media and Devices on your Galaxy phone or tablets

With so many smart devices around these days, things can get confusing quickly. Is that song playing on the Galaxy phone, Galaxy tablet, Bluetooth headphones, or your Smart TV? Be confused no more - with the Media output and Device control panels, you have everything in one place. It’s never been easier to swap between music or your smart devices b

Pair a Bluetooth device to your Galaxy phone or tablet

Galaxy phones and tablets can be connected to many different devices thanks to Bluetooth. If you want to be a DJ for the day and blast music for everyone, connect to Bluetooth speakers. When you want to relax with an audiobook, forgo the tangled mess of headphone wires and pair with some Bluetooth headphones.

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