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Blank or Black screen

No image or blank screen on your Samsung Chromebook

Blank or Black screen

A blank screen on your Chromebook can be caused by a few issues, but fortunately there's usually an easy fix, such as restarting the Chromebook or performing a reset.

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The camera (or webcam) on your laptop is considered a "plug and play" device. This means that your Chromebook should recognize the device without the need of drivers to operate it. If there is an issue with your camera, it could be due to a software glitch or an issue with the hardware itself.
 Unable to sign in on Samsung Chromebook
Unable to sign in on Samsung Chromebook
There are several reasons why you may be unable to sign into your Chromebook, such as a network problem or using the wrong password. Keep reading to learn what to do when you are unable to sign into your Chromebook using your Google account.
 Perform a Powerwash factory reset on your Samsung Chromebook
Perform a Powerwash factory reset on your Samsung Chromebook
A Powerwash factory reset erases all the information on your Chromebook's hard drive, including your settings, apps, and files. The factory reset won't delete any of your files on Google Drive or an external hard drive.
 Problems connecting your Samsung Chromebook to a wireless network
Problems connecting your Samsung Chromebook to a wireless network
Many times, your Chromebook may not connect because you accidentally shut off the laptop's wireless adapter. If the network you're trying to connect to has MAC filtering set up, the Chromebook's MAC address must be added to the network first.
 Chrome OS missing or damaged error on Samsung Chromebook
Chrome OS missing or damaged error on Samsung Chromebook
If you receive a "Chrome OS is missing or damaged" message on your Chromebook, some kind of error is occurring with the operating system (OS). It may be necessary to recover the Chrome OS. Other times, this problem may also require service.
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