Audio or sound is not working on your Samsung Chromebook

If an Android app is causing you trouble or will not work, troubleshoot the problem one step at a time. There are several factors that might be causing the problem.

There are two ways to locate the Chrome OS version. One is through Settings and the other is through the Chrome browser. If the touchpad is not working, the browser method must be used.

If a key came off your Samsung Chromebook, don't panic. You can reinsert it as long as you have the key and there is no damage to it or the keyboard. Otherwise, you may need to contact our Support Center. 

If your Chromebook does not turn on or does not charge properly, it may just be a problem with the wall outlet or the AC adapter. However, it may be necessary to enter recovery mode on your Chromebook. Use this guide to learn how to solve the issue.

If your Chromebook's operating system (OS) isn't working properly, you can recover it. You will need to use a USB drive or SD card with at least 8GB of free space for your recovery media. However, once the recovery media has been created, the storage device can't be used normally until it has been formatted by the recovery utility.