MHL device not recognized by the TV

MHL (Mobile High-Definition Link) links your devices with a cable to increase communication speed and also allow charging of your device. If your MHL device is not recognized by the TV, first confirm your device supports MHL, and then check that it is connected properly. If your MHL device connects but some apps don't work, there's an issue with MHL support on your device.

Samsung TV won't turn on

Troubleshooting a TV or Odyssey Ark gaming screen that won't turn on can be tricky. In some situations, it may actually be on but just shows you a black screen. The key for TVs is the red standby light, a little red light at the edge of the TV that you aim the remote at. In normal use, the red standby light is on when the TV is off (indicating the

TV is stuck in Retail store Demo mode

If your TV or Odyssey Ark gaming screen is always playing an advertising video or if its settings keep reverting back to their defaults, it's probably in Retail mode or Demo mode. This setting is used to show off the product at retail stores. To make your it operate regularly, you'll need to set it to Home mode.

Samsung TV has no picture or a black screen

If your TV or Odyssey Ark gaming screen is turned on and is producing sound but has a black screen, the issue could be with your external device and not your TV. For instance, if your screen uses a One Connect Box, which allows you to connect multiple external devices, there are some troubleshooting steps you can take to solve the issue. If it isn'

Samsung TV or TV speakers make an abnormal noise

The only noise you should hear from your TV or Odyssey Ark gaming screen is the sound of whatever you're watching. If you hear a cracking or popping noise, it could be due to temperature changes. A buzzing, crackling, or humming noise could be caused by electrical feedback. Arranging the cables and making sure the TV has good ventilation will keep

There is a problem with the picture on my TV or projector

If you’re experiencing picture issues with your TV, Odyssey Ark gaming screen, or projector such as freezing, a flickering or cloudy screen, or distorted colors, you can solve them using a few different methods. Running a picture test, doing an HDMI test, and updating the firmware can help you determine how to fix the problems.

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