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Home theater and Blu-ray error messages

The only time you would get an error message is when the Blu-ray player or home theater cannot play the disc. This could be due to copyright protection, a required firmware update, or an issue with the disc.

Playback stopped. The content being played is protected by Cinavia...

The disc you are watching is an unauthorized or illegitimate copy. Contact the person or organization you got the disc from and request a legitimate copy. You can visit the Cinavia website for more information.

Audio outputs temporarily muted. Do not adjust the playback volume...

This Blu-ray Disc has been manufactured to the latest Blu-ray Disc standards.

This is not an error message from your Blu-ray player, it is a message from the disc's authors to serve as a reminder to make sure that you keep your Blu-ray player up to date. Some features of the disc (or in rare cases for the newest movies, the entire disc) may not be available until the player's firmware is updated, although this message can still appear even if the firmware is already up to date.

The disc cannot play

If the disc will not play, it is likely because it is dirty, damaged, from a different region, or the BD Live internet connection is lagging.

Disc will not play in Blu-ray player

There are several reasons a disc may not play in the Blu-ray player. A dirty or scratched disc is the most obvious cause, but an incorrect region code or configuration of your home theater system can be the reason as well. Whether you're having trouble with 4K or 3D, Blu-ray or DVD, there is a fix.

Blu-ray home theater system does not turn off

Turning your Blu-ray player or home theater system should be easy. However, it could just be your remote is in need of new batteries. Follow these quick steps to identify the cause of the issue.

Blu-ray player will not connect to the internet

For your Blu-ray player to connect to the internet via Wi-Fi, it needs to be able to connect to the router, which lets it connect to the internet. There are many variables that can cause these connections to fail, but many of them are easy to fix. Knowing where the connection is failing will help you know what steps to take next.

Play button does not work to start a Blu-ray disc

The Blu-ray standard is an upgrade from DVD in a lot of ways, allowing the main menu to be much more interactive than a DVD disc. As part of this change in the standard, many Blu-ray discs block the Play button from being used on the main menu. Instead, use the navigation arrows and press Enter to get the movie started.

Blu-ray player shows black bars across the top and bottom of the screen

Black bars on the screen means the aspect ratio of your TV is different from the aspect ratio of what you're watching, or basically, the video you're watching is wider than your TV. In order to show the entire video without cutting the left and right edges off, black bars are used at the top and bottom to fill in the extra space on your TV. If you

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