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SmartThings hubs

Change your Wi-Fi network properties using SmartThings

SmartThings hubs

If needed, you can change your Wi-Fi network's name and password at any time for a SmartThings hub or connected devices. You can also change and update your connected devices' information, so they can still connect to your network.

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Slow Wi-Fi or Internet connection in SmartThings
Slow Wi-Fi or Internet connection in SmartThings
There are several reasons why your Wi-Fi or internet connection may be slow while using SmartThings. For example, there may be too many devices using the internet at the same time.
 SmartThings Wi-Fi Hub Hardware Test Failed
SmartThings Wi-Fi Hub Hardware Test Failed
If you are experiencing issues with SmartThings Wifi or Connect Home, you can perform a hardware test to see if the issue is hardware-related. Keep reading to learn how to perform the hardware test.
 Check SmartThings Platform Status
Check SmartThings Platform Status
If you’re experiencing issues with your SmartThings system, such as actions or automations not running, there may be widespread platform issues on SmartThings' end.
 Hub Status is Inactive in SmartThings
Hub Status is Inactive in SmartThings
Sometimes the Hub may become inactive or go offline without any malfunction in its hardware. Learn what to do when the Hub is inactive.
 SmartThings device does not respond or the status is disconnected or incorrect
SmartThings device does not respond or the status is disconnected or incorrect
If a smart device's status is stuck in a particular state, appears Offline, or does not respond to an action, you can try checking the power to your hub, performing a reset, or doing other troubleshooting steps.
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