Samsung SmartThings Wi-Fi hub is frozen

If SmartThings Wifi or Connect Home does not appear in the SmartThings app, devices that require a hub to connect with SmartThings will not appear either. And, you will not be able to add new devices. To fix the problem, restart your phone and hub, and check your connections. If the built-in SmartThings Hub is turned off, you can turn it back on ag

Connection problems may occur with SmartThings Wifi if your network disconnects, if you lose internet access, or if your hub doesn't appear to be connected with a router. However, there are a few things you can try, such as restarting the hub or relocating the hub.

Factory Reset Procedures for Different SmartThings Hubs SmartThings Hub (2018) Unplug the power cable. Use a pin to hold down the RESET button while you reconnect the power cable. Release the button once the LED changes from flashing to solid yellow. Note: Quick release is crucial; otherwise, the reset may not initiate. SmartThings Hub v2 Press and

If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.

You cannot add or manage your hub and devices if the hub doesn't appear in the SmartThings app, or if the built-in SmartThings Hub for SmartThings Wifi or Connect Home is turned off. Any devices previously connected to SmartThings will disappear in the app. To solve the problem, restart the hub and/or app, and making sure your network is working fi