Soundbar turns on automatically

The best way to connect your soundbar to your TV (when other devices are not part of your setup) is using an optical cable. One of the reasons why is because then you can use Auto Power Link. This feature turns your soundbar on when your TV turns on. However, it does mean that your soundbar won't turn off while the TV is still on. You can turn this feature off if you don't like it.

No sound from the home theater system

If you are not hearing any sound from your Home Theater System, it can ruin movie night. Depending on which speakers you are not hearing sound from, there may be an issue, or the fact that you aren't hearing sound may be due to the settings you're using. There may also be a loose connection to correct.

Home theater system shuts down automatically or displays "Protection"

Your home theater system has built in overheating protection. If it gets too hot, it will shut itself down to prevent itself from melting. If it is turning off without shutting itself down first, there could be an issue with the power supply from the wall outlet.

Samsung TV has low or no audio

Audio issues on a Samsung TV or Odyssey Ark can be frustrating. Fortunately, it's a common problem that usually has a straightforward solution. Samsung displays are equipped with a Sound Test that helps to identify the area of concern. From there, it will be important to check the connections, hardware, and settings in order to restore your device'

Samsung TV or projector has low audio when watching movies

A common complaint when watching movies is that the sound is too low or the dialog is too hard to hear. This is because movies are recorded at a lower volume than normal TV. These tips can help make it easier to hear everything that is going on on your TV, projector, or Odyssey Ark gaming screen.

Blu-ray home theater system does not turn off

Turning your Blu-ray player or home theater system should be easy. However, it could just be your remote is in need of new batteries. Follow these quick steps to identify the cause of the issue.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Contact