Subwoofer will not turn on
If your subwoofer isn't turning on, there's really only three possibilities. Either it doesn't have power, or it's lost the connection to your soundbar. If it's not either of those, then it needs service. The steps to check which possibility is occurring are quick and easy.
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Check your wall outlet.
Unplug the subwoofer and plug it back in. It should have a standby light if it's receiving power.
If it's not, test the outlet with something else, like a lamp. If the outlet has no power, the issue is with the outlet (although hopefully it's something simple, like a tripped circuit). Contact an electrician for further assistance.
If you know the outlet works but the subwoofer's standby light doesn't come on when it's plugged in, visit our Support Center to request service.
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Press the ID Set button.
Press the ID Set button on the back of the subwoofer with a small pointed object, such as a paper clip. If the LINK light starts blinking, try connecting the subwoofer to your soundbar.
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Request Service
If the LINK light doesn't blink or the subwoofer still doesn't turn on, visit the Support Center to request service.
Contact Samsung Support
