Using key to press reset button on SmartThing Hub

Wi-Fi hub doesn't appear or is discovered in the SmartThings app

If SmartThings Wifi or Connect Home does not appear in the SmartThings app, devices that require a hub to connect with SmartThings will not appear either. And, you will not be able to add new devices. To fix the problem, restart your phone and hub, and check your connections. If the built-in SmartThings Hub is turned off, you can turn it back on again but devices connected to that hub will be deleted; expect for Wi-Fi/LAN devices.

Samsung SmartThings hub does not appear in SmartThings

You cannot add or manage your hub and devices if the hub doesn't appear in the SmartThings app, or if the built-in SmartThings Hub for SmartThings Wifi or Connect Home is turned off. Any devices previously connected to SmartThings will disappear in the app. To solve the problem, restart the hub and/or app, and making sure your network is working fi

Samsung SmartThings Wi-Fi hub is frozen

If your SmartThings Wifi or Connect Home hub is frozen and not emitting a Wi-Fi signal, rebooting the hub may fix the problem. However, you may need to restart the SmartThings app and checking your network connection.

ZigBee device is not working with Samsung SmartThings hub

If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.

Factory reset or reboot your SmartThings Hub

Factory Reset Procedures for Different SmartThings Hubs SmartThings Hub (2018) Unplug the power cable. Use a pin to hold down the RESET button while you reconnect the power cable. Release the button once the LED changes from flashing to solid yellow. Note: Quick release is crucial; otherwise, the reset may not initiate. SmartThings Hub v2 Press and

SmartThings hub and SmartThings Wi-Fi hub LED status indicator

Regular SmartThings hub LED status indicator Here’s what each LED color means on a regular SmartThings hub and how to fix any issues: No light: The hub has no power. Plug the hub into a suitable power source. Green for several seconds: The hub is powered on. Green blinking: This could mean the system is booting, processing, upgrading, or completing

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