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ZigBee device is not working with Samsung SmartThings hub

If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.

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Reasons Why the Zigbee Device Will Not Connect

Possible Causes for Connection Issues

  • The device's pull-tab may have broken off or been sheared off when it was pulled.
  • The device is not receiving power.
  • The device's battery is drained and needs replacing.
  • The device is too far away from the Hub. Make sure the device is within 10 feet of the Hub.
  • There may be Wi-Fi interference from the main router. If possible, move the Hub as far away as possible from the main Wi-Fi router.
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Change the name of devices connected to SmartThings
Change the name of devices connected to SmartThings
If you have multiple smart devices of the same type, changing the name can come in handy. For example, if you have a smart bulb in your living room and your kitchen, you'll want to know which is which, so you can control the right one every time. Fortunately, you can customize the name of your smart devices in the SmartThings app.
 Report a problem or send a log file in SmartThings
Report a problem or send a log file in SmartThings
If SmartThings experiences problems, you should report the issue to SmartThings Support so the developers can analyze it. You can also send a log file when the Wi-Fi Hub has issues to help improve its performance.
 SmartThings Hub Has No Power or Internet
SmartThings Hub Has No Power or Internet
If the Hub loses power or internet connection, there may be limited or no functionality. Each Hub version reacts differently in the case of a power or internet connection failure.
 Manage SmartThings notifications, messages, and activities
Manage SmartThings notifications, messages, and activities
SmartThings has two types of notifications: traditional notifications that appear in your Notification panel and activity notifications that appear in the SmartThings app. You can manage both types of notifications depending on what you'd like to see.
 Sign in or Log out of SmartThings
Sign in or Log out of SmartThings
The SmartThings app uses your Samsung account credentials. To create an account, you simply need to sign in with your Samsung account. To log out, you will need to remove the account from the app.
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