1. Home
    2. /
  2. Z-Wave Device Is Not Recognized or Will Not Connect to the Hub

Z-Wave Device Is Not Recognized or Will Not Connect to the Hub

If your Z-Wave device is not connecting to your Hub, the device may be too far away from the Hub, or you may need to reboot the Hub or perform a Z-Wave exclusion. Keep reading to learn how to identify and solve the problem.

  • STEP 1
  • STEP 2
  • STEP 3
  • STEP 4

Reasons why the Z-Wave device will not connect to your Hub

Possible Causes of Connection Issues

If the device is experiencing issues connecting to the Hub, it could be due to the following:

  • The device's pull-tab may have broken off when it was pulled.
  • The device is not receiving power.
  • The device's battery is drained and needs replacing.
  • The device is too far away from the Hub. Place the device within 10 feet of the Hub.
  • There may be Wi-Fi interference from the main router. If possible, move the Hub as far away as possible from the main Wi-fi router.
  • Determine how many devices are connected to the Hub. If there are other Z-Wave repeaters between the Hub and the device, it could be causing interference, and you may need to run a Z-Wave Network Repair.
Did this resolve your concern?
YES, THANK YOUNO, I NEED MORE HELP
Related Content
ZigBee device is not working with Samsung SmartThings hub
ZigBee device is not working with Samsung SmartThings hub
If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.
 SmartThings Hub Has No Power or Internet
SmartThings Hub Has No Power or Internet
If the Hub loses power or internet connection, there may be limited or no functionality. Each Hub version reacts differently in the case of a power or internet connection failure.
 Report a problem or send a log file in SmartThings
Report a problem or send a log file in SmartThings
If SmartThings experiences problems, you should report the issue to SmartThings Support so the developers can analyze it. You can also send a log file when the Wi-Fi Hub has issues to help improve its performance.
 Manage SmartThings notifications, messages, and activities
Manage SmartThings notifications, messages, and activities
SmartThings has two types of notifications: traditional notifications that appear in your Notification panel and activity notifications that appear in the SmartThings app. You can manage both types of notifications depending on what you'd like to see.
 Sign in or Log out of SmartThings
Sign in or Log out of SmartThings
The SmartThings app uses your Samsung account credentials. To create an account, you simply need to sign in with your Samsung account. To log out, you will need to remove the account from the app.
Was this content helpful?
We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
Get support
Fast, easy checkout with Shop Samsung App
Easy sign-in, Samsung Pay, notifications, and more!
Get the app
Or continue shopping on Samsung.com
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×
The Shop Samsung app
Free standard shipping, exclusive offers and financing options.
GET
×

You Are About To Be Redirected To Investor Relations Information for U.S.

Thank you for visiting Samsung U.S. Investor Relations. You will be redirected via a new browser window to the Samsung Global website for U.S. investor relations information.
CANCEL
CONTINUE
×

Redirect Notification

As of Nov. 1, 2017, the Samsung Electronics Co., Ltd. printer business and its related affiliates were transferred to HP Inc.

For more information, please visit HP's website: http://www.hp.com/go/samsung


Select CONTINUE to visit HP's website.

CANCEL
CONTINUE
flag
Go to site
Contact
samsung logo action minus
Contact us
We're here for you.
samsung logo action minus
Call or Text Us Give us a call
How can we help you?
1-800-SAMSUNG 1-800-SAMSUNG
1-800-726-7864 1-800-726-7864
  • Mobile 8 AM - 12 AM EST 7 days a week
  • Home Electronics & Appliance 8 AM - 12 AM EST 7 days a week
  • IT/Computing 8 AM - 9 PM EST 7 days a week
  • Text Support 24 hours a day 7 Days a Week