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Internet problems with SmartThings Wifi

Connection problems may occur with SmartThings Wifi if your network disconnects, if you lose internet access, or if your hub doesn't appear to be connected with a router. However, there are a few things you can try, such as restarting the hub or relocating the hub.

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Reinitialize the SmartThings Tracker
Reinitialize the SmartThings Tracker
If the SmartThings Tracker is reinitialized, it will be reset. To do so, you must delete the tracker from the SmartThings app. When it's deleted, it will initialize itself so it can reconnect to SmartThings. At which time, you'll be able to connect and register the tracker with any Samsung account. 
 ZigBee device is not working with Samsung SmartThings hub
ZigBee device is not working with Samsung SmartThings hub
If your ZigBee device is not working with your hub, be sure to check the power to the device and the hub's network connection. However, it may be necessary to reset the ZigBee device and restart the hub to fix the problem.
 Samsung SmartThings Wi-Fi hub is frozen
Samsung SmartThings Wi-Fi hub is frozen
If your SmartThings Wifi or Connect Home hub is frozen and not emitting a Wi-Fi signal, rebooting the hub may fix the problem. However, you may need to restart the SmartThings app and checking your network connection.
 Check the hub's firmware version
Check the hub's firmware version
SmartThings will occasionally push firmware updates to active hubs to improve performance. You can check the hub's firmware version using the app or the IDE Portal.
 SmartThings Hub Has No Power or Internet
SmartThings Hub Has No Power or Internet
If the Hub loses power or internet connection, there may be limited or no functionality. Each Hub version reacts differently in the case of a power or internet connection failure.
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