Cannot activate Samsung Galaxy Watch with a QR code

The LTE version of the Galaxy Watch, Galaxy Watch Active2, and Galaxy Watch3 can be activated with select U.S. carriers. Activation details may differ by the carrier. Currently, QR code activation is only available for AT&T and Verizon customers. Be sure to contact your carrier for additional support with QR code activation issues.

Activation may be limited or not supported at this time. Activation can only be completed with a phone running Android 5.0 and later with 1.5GB RAM or higher, or iPhone 5 and later with iOS 9 or later. Contact your carrier for a list of compatible phones, valid data plans, and NumberShare details.

QR code reminder

Each QR code is unique and can only be used once to activate your watch and cannot be used again.
The QR code is a physical card the size of a credit card and is only provided by AT&T or Verizon, not Samsung. (At this time, the QR code is not included in the box with the smart watch.)
You cannot obtain a QR code online or via email. You must contact AT&T or Verizon to obtain a QR code card.

Reasons for a new QR code

During the initial setup of the mobile network or when you reactivate your watch.

You switched from another carrier to AT&T or Verizon.
The user accounts associated with the phone or number has changed.
Your watch is being connected to a new phone not associated with the same account as the phone previously used to set up the mobile network or to reactivate it.
In the event you delete the mobile profile, perform a reset, or reset the mobile network on your watch.
Your watch was repaired serviced, replaced, or exchanged at an authorized Samsung service center.

Obtain a QR code

To obtain a QR code to activate your watch, you must contact AT&T or Verizon.

Be sure to check for software updates to your watch and the Galaxy Wearable app before contacting your carrier.

Cannot complete activation for Samsung Galaxy Watch

When you're setting up mobile service for your watch with the Galaxy Wearable app, you will be prompted to either purchase a data plan, or use a QR code. However, be sure to contact your carrier for activation support.

Samsung Galaxy Watch loses mobile connection after pairing to new phone

If you have an LTE smart watch model, there are several reasons why it may not activate or may disconnect from your mobile network after pairing it to a new phone. For example, you may need to purchase a new data plan from your carrier.

Problems with call and text messages on your Samsung smart watch

If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support.

Manage mobile networks on your Samsung LTE smart watch

Access mobile network settings via watch You can easily manage your cellular network settings directly from your watch. On your watch, navigate to Settings. Tap Connections, and then tap Mobile networks. If prompted, tap the check mark to confirm that your watch and phone share the same service provider. From here, you can manage Mobile networks, M

Use 5G on Galaxy phones and tablets

5G availability and compatibility Before you can start enjoying 5G, please be aware that its availability in some areas may be limited, but there are multiple models available that support 5G. However, more and more 5G infrastructure is being built, and each carrier will have 5G available in more cities as time goes on. Verizon - Supports Nationwid

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