Multipurpose Sensor Gives False Open and Close Events in SmartThings
Learn what to do if the Multipurpose sensor is giving false open and closed events with SmartThings.
- Ensure the sensor is mounted correctly with two raised indicators parallel and aligned.
- If the sensor is mounted on or near another magnetic source, this can cause false open/closed events. Try taking the sensor down and testing it away from possible magnetic sources.
- If the multipurpose sensor is giving three events (e.g., closed, open, closed) each time the door is opened, it is because the multipurpose sensor is mounted along the top of a sliding door and the sensor and magnet are sliding together long ways. Mount the sensor so the pieces don't slide together, but come together as directly as possible.
We're here for you
Contact Samsung Support
Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.
