Samsung SmartThings hub does not appear in SmartThings

You cannot add or manage your hub and devices if the hub doesn't appear in the SmartThings app, or if the built-in SmartThings Hub for SmartThings Wifi or Connect Home is turned off. Any devices previously connected to SmartThings will disappear in the app. To solve the problem, restart the hub and/or app, and making sure your network is working fine. If the built-in SmartTHings hub is off, simply turn it back on again.

Wi-Fi hub doesn't appear or is discovered in the SmartThings app

If SmartThings Wifi or Connect Home does not appear in the SmartThings app, devices that require a hub to connect with SmartThings will not appear either. And, you will not be able to add new devices. To fix the problem, restart your phone and hub, and check your connections. If the built-in SmartThings Hub is turned off, you can turn it back on ag

Samsung SmartThings Wi-Fi hub is frozen

If your SmartThings Wifi or Connect Home hub is frozen and not emitting a Wi-Fi signal, rebooting the hub may fix the problem. However, you may need to restart the SmartThings app and checking your network connection.

Set up your SmartThings Hub, SmartThings Wifi, or Connect Home

Set up a regular SmartThings Hub Note: It is not recommended to add a SmartThings Hub to a location with an existing hub. When setting up your smart home, the first thing you should do is add your SmartThings Hub. Then, you'll be ready to connect all your smart home devices. Before you start, make sure you download the SmartThings app from the Play

Factory reset or reboot your SmartThings Hub

Factory Reset Procedures for Different SmartThings Hubs SmartThings Hub (2018) Unplug the power cable. Use a pin to hold down the RESET button while you reconnect the power cable. Release the button once the LED changes from flashing to solid yellow. Note: Quick release is crucial; otherwise, the reset may not initiate. SmartThings Hub v2 Press and

Internet problems with SmartThings Wifi

Connection problems may occur with SmartThings Wifi if your network disconnects, if you lose internet access, or if your hub doesn't appear to be connected with a router. However, there are a few things you can try, such as restarting the hub or relocating the hub.

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