The Connect Home sub-hub(s) appear as unavailable

If your SmartThings Wifi or Connect Home sub Hub(s) appear as unavailable when you access the Wi-Fi Hub's detail page, check the distance between your Hubs. It's possible that your sub Hub is too far away from the main Hub or you just simple need to reboot them.

Try the solutions below if your sub Hub appears as unavailable.

Check the distance between the main Hub and sub Hub(s).

Make sure the Hub are placed within 40 feet of each other. The distance limit may vary depending on the environment.
Restart the main and sub Hubs.

Unplug the main and sub Hub's power cables. Wait approximately one minute, and then plug the power cables back in.
Reset the unavailable sub Hub(s).

If the sub Hub(s) is still unavailable from the details page, insert a small tool into the Hub's RESET button located at the back of the sub Hub(s) until LED indicator goes dark. The sub Hub(s) will automatically reboot. When the indicator light blinks red and green, complete the setup of your SmartThings Wifi or Connect Home.

Create a mesh network with SmartThings Wifi

Create a mesh network Unlike your old router, SmartThings Wifi works on an open mesh Wi-Fi platform in partnership with Plume. It also uses adaptive mesh technologies to keep your Wi-Fi strong in every corner of your home. You can set up your own mesh network with SmartThings Wifi, and connect up to 31 hubs! Here’s how to choose the best placement

Factory reset or reboot your SmartThings Hub

Factory Reset Procedures for Different SmartThings Hubs SmartThings Hub (2018) Unplug the power cable. Use a pin to hold down the RESET button while you reconnect the power cable. Release the button once the LED changes from flashing to solid yellow. Note: Quick release is crucial; otherwise, the reset may not initiate. SmartThings Hub v2 Press and

Discover the new features on Family Hub 7.0

What's new for 7.0 SmartThings Hub integration Now your fridge can act as a SmartThings Hub, helping your various smart devices around your home communicate their signals stronger and more effectively! Just by installing the update, your Wi-Fi-based SmartThings devices will be immediately supported, but there's also a dongle which will soon be avai

Manage photos and videos on your Family Hub smart fridge

Manage photos and videos on your Family Hub smart fridge The Family Hub refrigerator comes preloaded with pictures and videos, but what fun is that when you don't know the people in them? You can use the SmartThings app to upload your own photos and videos to create your own wallpapers. The Family Hub screen is like having a digital photo album on

Z-Wave Device Is Not Recognized or Will Not Connect to the Hub

If your Z-Wave device is not connecting to your Hub, the device may be too far away from the Hub, or you may need to reboot the Hub or perform a Z-Wave exclusion. Keep reading to learn how to identify and solve the problem.

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