Samsung TV with Mode Not Supported error message

TV or projector displays an error message

The TV, smart monitor, or projector may display the following error messages, mode not supported, no signal or weak signal, check signal cable, no time information, locked, or the HDCP has been compromised. Instructions for correcting the conditions that cause the screen to display each of these error messages are available in this guide.

Samsung Freestyle won't find or connect to my Wi-Fi network

If The Freestyle projector does not see your Wi-Fi network or will not connect to the Wi-Fi network, there are a few things to check to determine if the issue is with The Freestyle or with your network equipment. This guide will help you check your equipment to solve the problem.

Apple TV app is not working on Samsung TV or projector

Apple TV offers a ton of entertainment opportunities on your Samsung TV, Odyssey Ark smart monitor, or projector. If you are having any problems with the Apple TV app, check if your screen needs a firmware update, confirm you have a good internet connection, and then if you're still having trouble, contact Apple support.

Samsung TV or projector shows an error message

Your Samsung TV, smart monitor, or projector may display error messages. Instructions for correcting the conditions that cause the screen to display error messages are available in this guide.

Issues with Peacock app on Samsung TV

Peacock is a streaming service and app brought to you by NBCUniversal. If you are having any difficulty with the app freezing, crashing, or not launching on your Samsung TV we can help. Note: A Samsung Account and internet connection are required.*

Someone already registered this device error when adding TV or projector to SmartThings

If your TV, smart monitor, or projector is still registered to an older SmartThings account* or if you accidentally added it to the wrong account, you can easily reset it and transfer it. All you need to do is add the TV/projector to your new account and the SmartThings app will take care of the rest for you.

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