TV with a One Connect cable running down and behind a cabinet, where no one can see it

TV issues caused by damaged Invisible Connection cable

The Invisible Connection cable connects the TV or Odyssey Ark gaming screen to the One Connect Box. If the cable is bent, broken, pinched, kinked, frayed, pressed (such as beneath a heavy object), or damaged in any way, it can cause several different issues. This guide outlines the possible issues that can occur and ways to prevent the cable from being damaged.

No picture
Abnormal picture
Vertical lines
Green tinted images
No sound
Sound cut off
No power
TV powering on/off automatically
Wi-Fi/Bluetooth interruptions

If you experience any of the issues listed above, inspect the Invisible Connection cable to ensure that it is connected properly and not damaged, bent, or twisted. If the cable is damaged, it needs to be replaced. Visit the accessories page to purchase replacement Invisible Connection cables for your TV.

The TV has a guide for the Invisible Connection cable to help direct it safely away from the legs of the TV. Using this can help ensure that the TV does not get placed on top on the cable.

Invisible Connection Cable Guide There are also bending covers included that can be used to safely curve the cable around obstacles without putting kinks in it.

Samsung dishwasher is not draining

If your dishwasher isn't draining, you will need to check the sink's drain for clogs and blockage caused by food, debris and waste, and that the drain hose connection to the sink is straight, not pinched shut, kinked, bent or damaged. Depending on your local regulation, the hose may be connected to the sink with an air gap, or have a high loop to p

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Samsung TV has no picture or a black screen

If your TV or Odyssey Ark gaming screen is turned on and is producing sound but has a black screen, the issue could be with your external device and not your TV. For instance, if your screen uses a One Connect Box, which allows you to connect multiple external devices, there are some troubleshooting steps you can take to solve the issue. If it isn'

Set up your Odyssey Ark

Assemble the Odyssey Ark Gaming Screen Before starting, make sure you have a clear and open space to place the Odyssey Ark Gaming Screen, as well as a phillips head screwdriver and a partner to help move and lift the pieces. Remove the stand pieces and then place the top piece of foam back on the screen to help with stand installation. To assemble

Samsung TV has no picture or shows a black screen

If your TV or Odyssey Ark gaming screen is turned on and producing sound but has a black screen, the issue could be with your external device. For instance, if your screen uses a One Connect Box, which allows you to connect multiple external devices, there are some troubleshooting steps you can take to solve the issue. If it isn't connected to one,

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