Closeup of buttons on Samsung washer control panel

Samsung washing machine buttons won't work

If your washer won't start, the buttons won't work, or the control knob won't select a different cycle, you probably have Child Lock turned on. If your Child Lock icon is lit or flashing, this confirms it. Turning Child Lock off will usually take care of your problem.

Depending on the selected cycle, certain temperatures, spin speeds, soil levels, or other options on the washer may be disabled. Each cycle has a predetermined list of default and available settings which will vary between models. Your user manual has a chart in the appendix which shows which options are available for each cycle.

Confirm the washing machine is turned on.

If the display is not lit and the power button isn't turning the washing machine on, troubleshoot that first.
Check for Child Lock.

If your panel shows the Child Lock icon lit or flashing, this is the reason why the panel isn't responding.

Press and hold the two Child Lock buttons to disable Child Lock. If the icon flashes instead of going away, press and hold the two Child Lock buttons again.

You can find more information about Child Lock in our guide.
Check for moisture in the panel.

Moisture in the panel is normal, especially if the washer is in a humid location. Allow the panel to dry and try again.
Confirm that setting is available.

Some settings and features do not work with every cycle. If the button works on some cycles but not others, this is normal. See the appendix in your user manual for which settings can be used with each cycle on your model.
Reset the washer by unplugging it for 60 seconds, and then try again.

Doing this will reboot the washer which can help fix certain problems, such as unresponsive buttons.
Request service.

If the issue continues, visit our Support Center to request service.

Samsung washing machine water fill issues

Samsung washing machines use various technologies to minimize how much water is used. Automatic temperature control also reduces how much hot water is used by mixing in cold water as much as possible. In addition, Samsung washing machines are high efficiency (HE) and use significantly less water than previous generations while still getting your cl

Washing machine has a mildew smell or visible mold

When moisture or other residue (such as leftover detergent or other additives) is trapped in a dark place, it may promote the growth of mold and mildew and may cause unpleasant odors. If your Samsung washing machine has visible mold or a mildew smell, let us show you how to take care of it.

Laundry is stained or damaged after using Samsung washing machine

It can be frustrating to have clothes come out worse than when you put them in the washing machine, but in the vast majority of cases, any stains or damage that weren't there when you put them in the washer, aren't actually caused by your washer. Routine maintenance and cleaning, combined with the proper use of additives, will often correct and pre

Samsung washing machine is noisy

Samsung washers are generally very quiet, and most noises are either normal or can be easily corrected. Noises can vary a lot and are hard to describe with words, so to identify the proper troubleshooting steps, you'll want to pick the noise in this guide that is most similar to what your washer is making, even if it isn't a perfect match.

Samsung washing machine does not drain

If you receive a no drain or overflow error, water does not drain, or if it overflows from the washer, follow the instructions in this guide to get your washer draining water again.

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