Person receiving call on Galaxy Watch Active 2

Problems with call and text messages on your Samsung smart watch

If your Samsung smart watch (LTE) experiences mobile data issues, cannot answer calls, receive texts, or does not display your phone number in the Settings menu, there are a few things you can try. If those options do not work, it may be necessary to contact your carrier for network options or activation support.

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Troubleshoot calls or text messages on your Samsung smart watch

Available settings and menu options may vary by the device, wireless service provider, and software version.

Check your watch band.

If you are using a metal watch band with a Galaxy Watch4, it may cause interference with the antennas, and calls may be intermittently disconnected. Learn how to change the watch band.
For a Bluetooth watch, connect to a phone.

To use the call or text features with Bluetooth, the watch must be connected to a phone through Bluetooth and through the Galaxy Wearable app. If the watch is connected remotely via Wi-Fi, you will not receive incoming calls.
Verify if silent modes are disabled.

Do not Disturb mode, Goodnight mode, and Theater mode are silent modes that minimize distractions by silencing your watch. Depending on the mode, alarms and alerts may be silent and the touchscreen may not turn on during incoming calls.

You can press any key on the watch, rotate the bezel, or raise your wrist to turn on the screen and check for incoming calls.
Check the Notification settings for your watch.

You will not be notified if the notifications for Incoming call, Missed call, and Messages are turned off. To check this, open the Galaxy Wearable app on the connected phone, then tap Watch settings, and then tap Notifications. Tap App notifications, and then verify the switch next to the features are turned on. Tap the Back icon, and manage the additional Notification settings as desired.
Contact your wireless service provider.
Contact your wireless service provider:

To verify if call barring (blocking) or call forwarding is set on your phone and watch. It should not be turned on.

If your phone has been repaired and is no longer active. (Please provide the phone's IMEI and serial number.)

To verify your account and device are eligible for wireless service and are active on your provider's network. If your device was not intended for use in your current region, it may not be eligible for activation.

To check your wireless network coverage area. Roaming issues may occur.

To verify your data usage or see if any data limits are set.

To verify the correct mobile network (APN) settings for the watch.

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