Samsung smart watch screen flickers or has horizontal lines
If the watch screen appears pixelated, flickers, or there are horizontal lines running across it, inspect the watch screen for physical damage. If the watch is not damaged, try restarting it. However, it may be necessary to check for software updates and uninstall apps, including watch faces from the watch.
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- STEP 2
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- STEP 4
Issues with downloaded watch face
Issues with downloaded watch faces can occur when third party developers do not follow specific guidelines. Samsung is working to manage all watch faces.
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Check the startup screen.
Depending on where the issue occurs, it may or may not be caused by the downloaded watch face. A simple restart can resolve an array of issues with your watch. While the watch is starting up, check if the issue occurs on the startup screen or only after the watch is turned on. If the issue occurs after the startup screen fades, change or uninstall the downloaded watch face being used.
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Uninstall the downloaded watch face.
- Wear OS models: Touch and hold the watch face in question, and then tap Remove (the minus icon).
- Tizen models: Touch and hold the watch face in question, then tap Remove (the minus icon), and then tap the check mark to uninstall the watch face.
- Wear OS models: Touch and hold the watch face in question, and then tap Remove (the minus icon).
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Restart the watch.
After you have uninstalled the downloaded watch face(s), restart your watch to ensure that the issue has been resolved.
Contact Samsung Support
