Samsung smart watch will not charge or power on

If your watch's battery is completely discharged, it will not power on. You'll need to charge it before turning it on. If the watch will not power on, it doesn't seem to charge, or the light on the charger blinks, the problem could be anything from the battery, connection, the charger, or the watch itself.

STEP 1
STEP 2
STEP 3

Reboot your Samsung smart watch

Available features, menu options, and settings may vary by the watch and software version.

Press and hold the Power key until "Rebooting..." displays.

To force a reboot on your watch, press and hold the Home key (Power key) and Back key at the same time until "Rebooting..." displays. Do not select Power off on the screen or Restart when it appears.

The length of time you need to hold down the buttons varies by device. On some watch models, it may take up to 30 seconds for "Rebooting..." to appear.
Release the Power key, and wait for the watch to reboot.

When the Rebooting message appears, release the keys you were holding down. The watch screen will go dark, and then the watch will reboot.

If the watch is connected to your phone, the devices will temporarily disconnect during the reboot.
Check for software updates.

If you're rebooting your watch to fix a problem, be sure to check for software updates on your watch and the Galaxy Wearable app, including device plugins, once the reboot is complete.
Request service if the watch is damaged.

If the watch cannot restart due to physical damage, like a stuck button, please visit the Service Center to request service.

Did this resolve your concern?

YES, THANK YOU NO, I NEED MORE HELP

Use Wireless charging or PowerShare with Galaxy devices

Charge your phone or device wirelessly Note: Fast wireless charging is automatically activated when you use a fast wireless charger. The indicator light on the front of the charging duo, stand, or pad may work differently depending on the device or wireless charging cover being used. Adjust the position of the devices to ensure their connection is

Find the right charger for your Samsung smart watch

Charge your Samsung Galaxy smart watch There are two types of chargers you can use with your Samsung smart watch: a flat charging dock or a charging dock with pins. The type you need depends on which model watch you have, and the correct charger will come with your watch. If you don't have a compatible Samsung wall charger, they can be purchased se

Samsung smart watch randomly shuts down

If your watch unexpectedly shuts off, the most likely cause is a low battery. However, some other factors can create this problem, such as using the incorrect charger, having outdated software, or using corrupted third-party apps.

Charge your Galaxy Book

Charge the battery Galaxy Book models use a Samsung USB-C charger. They also all support fast charging! However, the Galaxy Book S comes with a 25W charger instead of 15W. If you need to replace your charger or want an extra, they are available on our website. To charge your device, connect the charger's USB cable to the power adapter. Insert the c

Install, set up, and charge your Jet Stick

Set up the charging stand Before anything else, you’ll need to set up the vacuum’s charging stand. Think of it as the hub for your Jet Stick. Attach the vacuum’s stand pipe to the bottom support. Push the stand pipe in firmly, and make sure the screw hole is aligned properly. Tightly secure the pipe to the bottom support with the included small scr

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support