Cannot connect Samsung smart watch to Wi-Fi
There could be several reason why your watch won't connect to a Wi-Fi network. For example, the Wi-Fi settings on the watch may be set to off, or there could be issues with the wireless networking you're trying to connect to.
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Reset your Samsung smart watch
Before you perform a reset, make sure you back up the data on your watch using the Galaxy Wearable app. Samsung is not responsible for any lost data.
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Unpair the watch from your phone.
Navigate to and open Settings on your phone, then tap Connections, and then tap Bluetooth. From the "Paired devices" list, tap the Settings icon next to your watch's name, and then tap Unpair.
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Navigate to Settings on your watch.
From the watch's Home screen, navigate to and open Settings. Alternatively, you can swipe down from the top of the screen to open the Quick settings panel, and then tap the Settings icon.
Settings cannot be accessed on the Galaxy Fit. Open the Galaxy Wearable app on your phone instead.
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Reset your watch.
Swipe to and tap General, then tap Reset, and then tap Reset again to confirm.
- For the Gear Fit2 Pro, tap Gear info, and then tap Reset Gear.
- For a Galaxy Fit, swipe to and tap About band. Tap Reset band, and then tap Reset to confirm.
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Reconnect your watch.
Once you reset your watch, you will need to reconnect it to the Galaxy Wearable app. After the connection is complete, you can check for software updates.
If you have an LTE watch that was activated with a QR code, a new one will be required to reactivate service for the watch. Please contact your carrier to obtain a new QR code.
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Request service.
If resetting your watch doesn't fix the issues, service is required. Visit the Support Center to request service.
Contact Samsung Support
