An app will not work on my Samsung TV or projector

On your TV, navigate to Settings, select Support, select Software Update, and then select Update Now.

If an update is available, it will automatically install and the TV will reboot.

Occasionally, the latest update will be available first on our download center on Samsung.com. So when having an issue, it's always a good idea to check there.

To download the latest software updates, visit the Samsung Download Center. You can either select your Product type and then search for your Smart TV or monitor, or select Search your model number to access the support page for your specific model. On the Support page, locate the firmware file for your device under Downloads. If you find multiple firmware versions, install the newest version. Select Download next to the firmware version to download the compressed file.

1. When the file has finished downloading, locate it and then unzip it. There is normally one folder inside but there may be multiple files.
2. Copy or move all of the files that were included in the zip file to a USB flash drive, but do not place them inside any other folders. If you place the software folders inside a folder on the USB flash drive, the TV or monitor will not find them.
3. Connect the USB drive containing the software upgrade to a USB port on your device.
4. Using your device's remote, navigate to Menu, then select Settings, and then select Support. Select Software Update, select Update Now, and then select Yes if prompted.

Your device will search the USB drive for the update files. Follow the on-screen instructions to install the updated software. Updates usually take a few minutes; please do not turn off the TV until the update is complete. When the update is finished, it will restart automatically.

To delete the app, navigate to and select Apps on the TV, and then select the Settings icon in the top right corner. Find the app you are having an issue with, and then select Delete.

If Delete is grayed out, this is a recommended app. Select Reinstall instead.

When you reset Smart Hub, the TV will sign you out of your Samsung account and all of your apps. Make sure you have the current login information for all of your app accounts before you proceed.

If you need login information for a third-party app, please visit the app developer's website. If you need your Samsung account information, visit the Samsung account support site.

The steps for resetting Smart Hub will vary depending on what year your TV was made:

• 2018 and earlier: Navigate to Settings, and then select Support. Select Self Diagnosis, and then select Reset Smart Hub.

• 2019 and later: Navigate to Settings, select Support, and then select Device Care. Select Self Diagnosis, and then select Reset Smart Hub.

When resetting Smart Hub, you may be asked to enter the TV's PIN. The default PIN is 0000.

If you have ever changed the PIN on your TV, enter your PIN to start the reset.

Try using the app you are having a problem with again to see if the problem you were having is still occurring.

If the app is no longer experiencing an issue, you are all set!

If the app is still having an issue but other apps seem to work normally, continue to Step 6.

If your app is still having trouble, but the other apps on your TV are performing normally, you should reach out to the developer of the app that is giving you trouble.

At this time they may be able to confirm whether there is an issue specifically with their app that they can provide additional information for or they can work with us toward finding a resolution.