Samsung washer with 59 minutes remaining on the wash cycle

Samsung washer door is locked

Your washer door locks to prevent water from coming out (especially for front load models). Child Lock also will lock the door on some models, like front loaders. Normally waiting for the cycle to end is all you need to do to unlock the door, or turn your washer on if it's off. If you get stuck, though, you can drain the water from front load washers using the emergency drain hose; once the water is gone, the door will unlock.

Washing machine has a mildew smell or visible mold

When moisture or other residue (such as leftover detergent or other additives) is trapped in a dark place, it may promote the growth of mold and mildew and may cause unpleasant odors. If your Samsung washing machine has visible mold or a mildew smell, let us show you how to take care of it.

Laundry is stained or damaged after using Samsung washing machine

It can be frustrating to have clothes come out worse than when you put them in the washing machine, but in the vast majority of cases, any stains or damage that weren't there when you put them in the washer, aren't actually caused by your washer. Routine maintenance and cleaning, combined with the proper use of additives, will often correct and pre

Samsung washing machine spins poorly

If the washer is unbalanced, it won't want to spin at high speeds, and this could take the form of spinning slowly, stopping mid-cycle, or throwing an error. Long cycle times or soaking wet clothes also indicate poor spinning performance. Here are the steps to correct your washer's balance and get spinning again.

Samsung washing machine information and error codes

Error codes play a vital role in making sure your washer stays in good condition, and give you a starting point if there are ever any issues. You can usually resolve error codes (also displayed as blinking lights) with a few simple steps. Here is a list of the most common error codes and the next steps to take.

Samsung washing machine or laundry smells bad

Sulfur, sewage, burning odors, and foul odors like mildew or mold are all unwelcome and alarming, especially when they come from your washer. If wet laundry sits in this foul odor, it will quickly smell just as bad. Luckily, there are steps you can take to eliminate these odors and prevent them from coming back.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support

Contact