Cooktop burners will not turn on

If the burners will not turn on, there are a few things you need to check. Hopefully this guide can get your cooktop back up and running.

Switch the circuit breaker off before inspecting the wiring on the cooktop. If the wiring is damaged, it may cause an electric shock.

Check the circuit breaker.

Test to see if the circuit breaker has been tripped by turning it off for 30 seconds and turning it back on. If the circuit trips after you switch it back on, turn the circuit back off and contact a licensed electrician.
Try turning the cooktop on.

Since you have reset the breaker, try the cooktop again. If it still won't turn on, you need to inspect the wiring for damage.
Inspect the wiring.

Switch the circuit breaker off. Inspect the wiring under the cooktop where it connects to your homes' power source. Look to see if it damaged or if it is disconnected.

Service is required if the wiring has been damaged. If it has been disconnected, you need to contact a professional installer.
Request service.

If the cooktop will not turn on after following these steps, visit the Support Center to request service.

Samsung dryer loses power or won't turn on

When your dryer won't turn on, or if it loses power suddenly, the most common causes relate to how the power is being supplied to the dryer. Here are the things to check for.

Samsung range, oven, or cooktop will not turn or stay on

When both the oven and the cooktop on your range won't turn on, your first thought is a power issue. But it could still be a power issue even if one is working and the other won't. Loose connections or tripped circuits can cause one or the other not to work, and if this has been going on since installation, it's very likely due to improper installa

Samsung microwave is not working

If your microwave is not working or has stopped working, there could be a few reasons why. A microwave that is not turning on or is turning off by itself is usually caused by overheating or a low power supply. However, if your microwave doesn’t heat up at all, it could be in Demo mode. You can check your microwave for signs of overheating and power

Samsung microwave does not turn on or turns off by itself

If your microwave is not turning on, or if it is turning off by itself, it could have overheated. When a microwave has been in use for a long time and overheats, just give it 30 minutes to cool off and then try to use it again. Otherwise, you'll need to check the light, the outlet, and the power cord.

Samsung Wine Cooler has no power

If your Wine Cooler is having power issues, the LED lights may not turn on or your wine bottles may feel warm. Luckily, power issues can be resolved by checking the circuit breakers, power outlet, and power cord. Then, you can get back to using your Wine Cooler.

We're here for you

Contact Samsung Support

Contact us online through chat and get support from an expert on your computer, mobile device or tablet. Support is also available on your mobile device through the Samsung Members App.

Get support