Samsung microwave is not heating or has stopped working
When a microwave isn't starting or heating, the most common reason is because it is in Demo mode. This mode is used on retail showroom floors to show off microwaves without activating their magnetron. The microwave also won't heat if it does not have enough clearance or ventilation. If the microwave turns on but does not heat, checking a few settings and the installation will help resolve the issue. This applies to both regular microwave heating and convection heating.
Sensor Cooking and Auto Cooking results may vary. As long as the food is getting warm, the microwave does not need service. In some cases, if you are cooking a very small amount of food, you can improve cooking performance by increasing the quantity.
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Verify that the microwave is not in Demo mode.
When a microwave is in Demo mode, you can use all the functions of the microwave, but it won't heat anything. This is because the magnetron is not turned on.
An easy way to test for Demo mode is to set a cooking time and start the microwave. In Demo mode, the timer counts down much faster than usual.
- If your unit is in Demo mode, turn it off. For models with an Options or My Settings button, Demo mode is option 6 in the menu - setting it to 2 will turn it off. For any other model, refer to your user manual for instructions on how to exit.
- If your microwave is counting down faster than usual and not heating, but your user manual does not mention Demo mode, visit our Support Center to request service.
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Check the Kitchen Timer feature.
Make sure that the Kitchen Timer option was not accidentally used instead of a normal cooking cycle.
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Inspect the door.
Make sure the door closes completely. If the door is not completely shut, the microwave may run but will not heat. Use a damp cloth to wipe the door and frame of the microwave; debris could be preventing it from closing properly.
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Verify there is enough clearance on all sides.
Check the clearance to the left, right, above, and behind the microwave. The space requirements vary from model to model and are included in the user manual.
If the microwave does not have enough clearance, it will be unable to vent properly. It will either not heat or have weak heat.
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Request service.
If the microwave still doesn't heat, visit the Support Center to request service.
Over-the-range models have different clearance requirements and should be installed according to the installation manual to ensure they vent correctly. If the microwave has not been working since it was installed, check the installation of the vent.
Contact Samsung Support
