A Samsung slide in gas range in front of a blue triangle-tiled backsplash

Samsung range, oven, or cooktop will not turn or stay on

When both the oven and the cooktop on your range won't turn on, your first thought is a power issue. But it could still be a power issue even if one is working and the other won't. Loose connections or tripped circuits can cause one or the other not to work, and if this has been going on since installation, it's very likely due to improper installation or insufficient power supply. The steps to resolve these types of power issues are also the same for built in electric cooktops and wall ovens, where applicable.

If your range or oven powers on but does not heat, this is a separate issue. See our guide for that issue specifically.

Verify the oven door was not left open.

The oven will turn off if the door is left opened for over 1 minute.
Check the temperature probe (if applicable).

If the probe is only partially inserted, the icon on the panel will light up, but the oven will not cook. Once you try to cook, the oven will shut off immediately because the connection to the probe is not secure.

Either completely insert or completely remove the temperature probe to prevent this.

Electrical repairs should be performed by a licensed electrician. Also, Samsung cannot ensure normal operation if a generator is used as a power source, since generators do not offer a stable power supply.

Check the circuit breaker.

Reset the circuit breaker by switching it off for 30 seconds and then switching it back on. If your range continues to trip the circuit breaker, contact a licensed electrician.
Inspect the power cord.

Verify that the range is plugged in securely and that the cord is not loose. For a gas range, test the outlet with another item, like a lamp. If other items do not work in the outlet, the issue is with the outlet, not the range. Contact a licensed electrician.
Check the power supply.

Your appliance will need either a 120V or 240V connection, depending on your model.
Request service.

If the range, cooktop or oven still will not turn on or continues to turn off unexpectedly, visit the Support Center to request service.

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