Samsung dishwasher with a door that won't shut

Dishwasher door does not close

There are several reasons why your dishwasher's door may not be closing completely. Make sure you have placed the dishes inside properly and that the racks are pushed in all the way. You will also need to check if the dishwasher is leveled and if the door latch is in the correct position.

Check your AutoRelease setting.

AutoRelease is a feature on some newer models which automatically cracks the door open at the end of a cycle. For a couple minutes the rods it uses to do so will stay extended and prevent the door from closing again. If you try to close the door while the rods are still extended, you may damage your dishwasher.

Although this feature is turned on by default for the benefit of drying your dishes, the option to turn it off is available in the dishwasher's settings menu. Instructions specific to your model can be found in your user manual.
Make sure the dishes are loaded properly.

Make sure nothing is sticking out of the racks and that all your items are loaded correctly.
Push the racks all the way into the dishwasher.

Once the dishes are properly loaded, confirm there is nothing preventing the racks from going completely into the dishwasher.
Check the door's alignment.

If the door is not properly aligned, it may get stuck against the cabinet and not close correctly. This can happen if your dishwasher is not level, so make sure that you level your dishwasher.
Verify that the door latch is in the correct position when the door is open.
An undamaged door latch mechanism should look like this picture when the door is open. The spring and the locker arm are visible.

If the door latch mechanism looks like this picture when the door is open (spring and locker arm are not visible), visit the Support Center to request service.

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